Frequently Asked Questions

1. Q: Since police respond to alarms from my security system, why do I need Metroguard?

A: All local police are heavily burdened with false alarms from security systems. Responding to those alarms, therefore, is not one of their highest priorities and upon arrival, they can only inspect the outside or portions of the outside, of the premises. They cannot determine if someone is hiding inside of the building, or if the heating system failed and the building is slowly freezing, or if a pipe burst and the building is flooding. These and numerous other problems, cannot be detected by police on their routine alarm calls.

2. Q: How does Metroguard’s alarm response service differ from a police alarm response?

A: Metroguard holds the building keys and security system disarm codes to client buildings. When we respond, our security officer enters the building and investigates the cause for the alarm. He will, if possible, correct the condition that caused the alarm to eliminate repeat false alarms (and municipal fines). If no problems are found, the security officer will leave an investigation report, rearm the system and resecure the building.

3. Q: Are Metroguard Security Officers reliable and trustworthy?

A: Metroguard is not a mass employer of security guards. Our security officers are recruited and trained specifically for alarm response positions. They undergo a thorough background check by the Connecticut State Police and the FBI. They are trained and monitored in accordance with the requirements of the Connecticut State Police. We seek the highest caliber of personnel, train them well and hold them to the very highest standards of personal integrity.

4. Q: When responding to an alarm, what does the Metroguard Security Officer do if he finds a problem?

A: If it is a problem concerning criminal activity, he will withdraw from the scene to a position where he can visually monitor the property and then he will call 911 for local police assistance.

If it is a problem involving a hazard to persons and/or property, and depending on the circumstances, he will take immediate, reasonable and prudent action, if possible, to eliminate or minimize the hazard or, he will call for municipal emergency personnel, or contact the property owner and act in accordance with the property owner’s direction.

5. Q: Why do I need someone to hold keys to my property?

A: Most Connecticut municipalities have passed Security System False Alarm ordinances, which generally require the following:

a) Security alarm systems must be registered with local police

b) A person must be identified as a “Key Holder” for the property and must always be available if police or fire department personnel require access to the building. The Key Holder must also be capable of providing liaison between the property owner and other persons engaged in resolving hazardous emergency situations involving the property.

c) Monetary penalties shall be levied for failure to register the security system with local police and for excess false alarms from the system.